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Support / Bob PetHair Appetite / Trouble Messages

Trouble Messages

What You Need: (click to download)

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bObsweep App

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Bob-Pro-Side-Brush.jpg

Bob-Pro-Side-Brush.jpg

Bob-Pro-Side-Brush.jpg

Bob-Pro-Side-Brush.jpg

Troubleshooting

Whenever Bob runs into trouble, he will stop and his Light Ring will turn red. Check the bObsweep app for further details.

Trouble: Left Wheel
- Left wheel is jammed. Check for obstruction and clean.

Trouble: Right Wheel
- Right wheel is jammed. Check for obstruction and clean.

Trouble: Main Brush
- Main brush is jammed. Remove and clean.

Trouble: Side Brushes
- Side brushes are jammed. Remove and clean.

Trouble: Dustbin
- Dustbin is disconnected or not correctly put together. Reassemble and reinsert. Vacuum motor is jammed. Check for obstructions and clean

Trouble: Bumper
- Check the invisibumper for obstruction and clean

Trouble: Wall Sensors
- Wall sensors are dirty. Wipe around the invisibumper and wall sensors.

Trouble: Edge Sensor
- Bob is near a cliff / Edge sensors are dirty. Move Bob to safety / Clean sensors.

Trouble: LiDAR
- LiDAR is not clean/lost visibility. Clean the LiDAR and move Bob away from mirrors/metallic surfaces and close to a wall

Trouble: LiDAR Bumper
- LiDAR bumper is jammed. Check for obstructions and clean.

Trouble: Battery
- Low or disconnected battery. Check connection. Reset, charge Bob.

Trouble: User Interface
- Bob's UI/USB port is not responding. Reset Bob and ensure the USB port is empty.

Trouble: Charging Station
- Can't locate the charging station. Replug the charging station and recharge Bob

Trouble: Stuck
- Bob is stuck. Clear away obstacles/clutter/wires and reset Bob.

Trouble: Navigation
- Bob is not able to navigate. Clear away any clutter/wires and reset Bob.

Trouble: Mapping
- Bob can't self locate on map. Check map accuracy/erase map for remapping.

Trouble: Settings
- Current app room settings don't match Bob's. Change map configurations/routines

Trouble: Electronic
- Electronic component error. Reset Bob (switch Off and back On).

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7. Let Bob Sweep!

When down, Bob is ready to sweep! Clear away any clutter or wires and press the play button.

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Still need help? We’re always eager to chat!

 

For help from a human, contact us at support@bobsweep.com or 1-888-549-8847.

Our business hours are Monday – Friday, 9 a.m. – 5 p.m. PT.​

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