Question 1

What do your products do?

Accepted Answer

It’s simple: we make mean, clean vacuuming machines! Our bots vacuum, sweep, and, in some cases, mop autonomously. A network of sensors help them navigate around your home and avoid obstacles like furniture and stairs. At the end of their cleaning sessions, our bots automatically return to their charging stations for a power nap (and self-emptying in some models). You can also set your bot to clean on a regular schedule and the bObsweep App is the gateway to all your bot's features.

Question 2

What kinds of surfaces do they clean?

Accepted Answer

Our products clean both carpet and hard floors. However, they are not designed to clean shag carpeting or rugs with long fringes or fibers.

Question 3

How much space do they cover?

Accepted Answer

bObsweep bots cover up to 1700 square feet in a single cleaning session. Depending on the bObsweep model and your space, they may need more than one cleaning session to complete cleaning your entire home.

Question 4

Can they handle floor transitions?

Accepted Answer

Yes, our bots can handle floor transitions. They also detect the floor type and adjust their speeds accordingly. For example, when Bob climbs from hardwood to carpet, he slows down to pull the dust and debris out of the unsmooth surface.

Question 5

Will they damage my furniture?

Accepted Answer

Our bots detect and avoid most obstacles and should not endanger your furniture.

Question 6

How do I keep them out of certain areas?

Accepted Answer

You can set up digital barriers through the bObsweep app by drawing NoSweep areas, or in some models with blOck or NoSweep stripes.

Question 7

How often do I have to empty the dustbin?

Accepted Answer

Our bots can clean about six cycles before the dustbin is full. In models with Self-empty technology, the dust bag is as large as a gallon and does not need to be changed for 3-6 months.

Question 8

How do pets react to them?

Accepted Answer

Pets react differently depending on their personalities. Some are scaredy cats; others are very furendly. Over time, pets tend to get used to their strange new living pawtner!

Question 9

How long does the battery last?

Accepted Answer

The battery lasts for about five years. Our products come with a 1 to 2-year warranty on the battery.

Question 10

Do your products come with a warranty?

Accepted Answer

Yes, all our products are covered by a standard 1-2-year warranty, a 5-year subsidized warranty, and a lifetime of customer service. You can read more about our warranty coverage here and purchase additional coverage plans here.

Question 11

How long do your products last?

Accepted Answer

Our bots are sturdy and designed to stay with you for years. Regularly cleaning the brushes and filters increases their lifespan.

Question 12

What is the difference between bObsweep models?

Accepted Answer

Dustin, Bob, and bObi are three lines of of our robotic vacuums and they each have their own individual strengths. Compare all models here.

Question 13

Which product should I get?

Accepted Answer

We’ve got a wide selection of products suited for different living spaces, families, and pet owners. Take the quiz and find out which is best for you!

Question 14

Are replacement parts easy to find?

Accepted Answer

Absolutely! You can find spare parts at our online store. Reach out to our support team to see if you are covered by our warranty. Drop us a line at 1-888-549-8847, or email us at support@bobsweep.com. Our business hours are Monday – Friday, 9 a.m. – 5 p.m. Pacific Time.

Question 15

Who can I talk to if I have a question about my bObsweep?

Accepted Answer

You can reach our support team at 1-888-549-8847 or support@bobsweep.com. Our business hours are Monday – Friday, 9 a.m. – 5 p.m. Pacific Time.

Question 16

I changed my WiFi provider / WiFi password.

Accepted Answer

Delete your bot from the bObsweep App and reconnect it to your new (updated) 2.4GHz home Network. Your bot needs access to your home Network's password and the way to gain access to that is through connecting to Wi-Fi. Bot's Maps and schedules remain intact during this process.

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