Privacy Policy
Bobsweep Inc. (“Bobsweep”, “we”, or “us”) is committed to ensuring that your personal information and privacy are protected and never misused. This Privacy Policy explains how information about you or associated with you (“personal information”) is collected, used and disclosed by Bobsweep. This Policy applies to our websites, including Bobsweep.com (the “Website”), to products (“consumer devices” or “robots”) that you register on our Website or with our Service and to the online applications (“Apps”) that provide support for those consumer devices (collectively, our “Service”).
1. How We Collect and Use Information
We collect personal information in order to provide customers with a personalized, useful, and efficient experience. The categories of information we collect and store may include, but is not limited to, the following:
Personal Information
We may collect and store personal information, such as your e-mail address, user name and password, shipping address, billing information, and phone number when you register for a Bobsweep account, use the Bobsweep Services, contact our customer service teams, shop online, place an order, sign up for offers, register your warranty, or communicate with us. We may also collect information about your product, such as the device ID, model, serial number, or product code. We may also collect personal information when you send us an email, or provide us with comments, chat message and opinions on our Website or through our Service. If your purchase or communication with us is on behalf of or for someone else, for example, if you are purchasing a Bobsweep product for another person or if you are registering another person on a Bobsweep App., we ask that you get that person’s permission to share their personal information with us and share this Privacy Policy with them as we will necessarily collect their information the same way as we would have collected the information if you were purchasing the product for yourself.
Information from Bobsweep Products and Apps
We may collect and handle personal information directly from your Bobsweep connected products and Bobsweep Apps. A connected product is a Bobsweep product that is equipped with smart technology which allows the Robots to transmit data wirelessly to the Service. We may collect information about your use of our connected products or Apps to help us optimize their performance and your experience using them. We may also collect internet protocol (IP) and/or media access control (MAC) identifier information about your mobile device. When you register or connect a product with the App, we may collect information about the product, such as a Robot name and device number, and information about the Robot and/or App usage, feature usage, in-App transactions, technical specifications, crashes, and other information about how you use your product and the App. Some of the information we collect from your use of our connected products and Apps may enable us to determine the location of your connected product or collect information about the environment in which the product is used. This data is collected so that we can understand the location and environmental conditions in which your connected product is operating; for example, by giving an indication of the environment in which your connected product operates, we are able to better optimize the performance of the connected product. Some of our connected products may not be able to operate without collecting personal information, location information, or collecting information about the product’s movements throughout the environment to create a location ‘map’ of the space available to the product, and so by registering for the App and using a connected product, you agree to this use of your information. We use this information to collect and analyze statistics and usage data, diagnose and fix technological problems, enhance device performance, and improve user experience. We may also use this information to provide you personalized communications, including marketing and promotional messages, such as e-mails providing product order information when your device indicates its battery is low. Our products do not transmit this information unless you register your device online and connect to WiFi, Bluetooth, or connect to the internet via another method. It is possible to use Bobsweep connected products without WiFi or Bluetooth data transmission, simply by never connecting the product to WiFi, Bluetooth or internet, and instead manually performing the robot’s controls, however some of the product’s functionalities may require an internet connection.
Information We Receive from Third Parties
If you interact with our Website or Apps through various social media network or authentication service, such as when you “Like” or “Follow us” on various social networks, these services will authenticate your identity and we may receive information from the social network such as your profile information, profile picture, gender, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review your privacy settings on third-party websites and services before linking or connecting them to our Website or Service. We use this information to operate, maintain, and provide to you the features and functionality of the Website, App, and Service, to process and ship orders, to provide customer service, and to communicate directly with you, such as to send you information about your orders, product sales, special offers, and new site features. We may also send you service-related e-mails or notifications (e.g., account verification, order confirmations, change or updates to features of the service, technical and security notices). You may not be able to opt-out of Service-related e-mails. For more information about your communication preferences, see “Your Choice Regarding Your Information” below.
Use of Cookies and Other Technology to Collect Information
We and our third party service providers may automatically collect certain types of usage information when you visit our Website or use our App, read our emails, or otherwise engage with us. We use this information to enhance and personalize your user experience, to monitor and improve our websites and services, and for other internal purposes. In some instances, we and/or our third party service providers may combine this usage information with personal information in which case the combined information will be treated as personal information. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”). We, and our third party partners, use tracking technologies to automatically collect usage and device information, such as: We may send one or more cookie — a small text file containing a string of alphanumeric characters — or other tracking technologies to your device that uniquely identifies your IP address, your browser, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other such information, and lets us help you log in faster and enhance your navigation through the site. We may also work with third-party partners to use technologies such as the application of statistical modeling tools to recognize and contact you across multiple devices. A tracking technology like a cookie may also convey information to us about how you use the Website, App, or Service (e.g., the pages you view, the links you click, how frequently you access the Website or App, and other actions you take on the Website, App, or Service), and allow us to track your usage of the Website, App, or Service over time. We may collect log file information from your browser or mobile device each time you access the Website, App, or Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, App, Service, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons), which are used to anonymously track the online usage patterns of our Customers. In addition, we may also use clear gifs in HTML-based e-mails sent to our users to track which e-mails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Website, App, and Service. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Website, App, Service and to understand more about the demographics of our users. These tools collect information sent by your browser or device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Website, App, and Service. The information generated by the cookies used to analyze your use of our Website and Service (including your IP address) may be transmitted to and stored on servers in the United States. Although we do our best to honor the privacy preferences of our users, we are unable to respond to “Do Not Track” signals set by your browser at this time. When you access the Website, App, or Service by or through a mobile device, we may receive or collect and store unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. We use or may use the data collected through cookies, log file, device identifiers, location data, and clear gifs information to: (a) remember information and preferences so that you will not have to re-enter it during your visit or the next time you visit the Website, App, or Service; (b) provide and serve custom, personalized advertising; (c) provide and monitor the effectiveness of the products, Website, App, and Service; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Website, App and Service; (e) diagnose or fix technology problems; and (f) otherwise, plan for and enhance our Website, App, or Service.