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Support / Bob PetHair SLAM / Trouble Messages

Trouble Messages

What You Need: (click to download)

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bObsweep App

Troubleshooting

Whenever Bob runs into trouble, he will stop and his trouble indicator will blink. Check the bObsweep app for further details.

Trouble: Not Charging
- Bob has been manually placed on the station, pushed too far close to the end. Simply pull him back a half inch so his charging plates align with the station's. When aligned correctly, after a few seconds Bob's screen lights up and the charging indicator (battery sign) starts blinking to confirm Bob is being charged.

Trouble: Left Wheel
- Left wheel is jammed. Check for obstruction and clean.

Trouble: Right Wheel
- Right wheel is jammed. Check for obstruction and clean.

Trouble: Off Ground
- Wheels are off the ground. Place Bob back on the ground.

Trouble: Main Brush
- Main brush is jammed. Remove and clean.

Trouble: Side Brushes
- Side brushes are jammed. Remove and clean.

Trouble: Bumper
- Bumper’s touch sensor is jammed. Check the bumper for obstruction and clean

Trouble: SLAM LiDAR
- SLAM LiDAR is not clean/lost visibility. Check for obstruction and clean.

Trouble: Edge Sensor
- Bob is near a cliff / Edge sensors are dirty. Move Bob to safety / Clean sensors.

Trouble: Low Battery
- Low battery. Charge Bob.

Trouble: Power Error
- Power error. Check the battery and power connection. Let the battery cool down.

Trouble: Vacuum Motor
- Vacuum motor is jammed. Open the filter container and remove any congestion.

Trouble: Dustbin
- Dustbin is disconnected. Remove, wipe the connectors, and reinsert.

Trouble: Mop
- Mop attachment is disconnected. Remove, wipe the connectors, and reinsert.

Trouble: Electronic
- Electronic component error. Reset Bob (switch Off and back On).

Trouble: USB
- USB port error. Remove item attached to USB port and reset Bob.

Trouble: Navigation
- Bob is stuck or has environmental trouble. Clear cleaning path and reset Bob.

Trouble: Other
- Bob needs a Checkup Test. Contact customer support.

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Still need help? We’re always eager to chat!

 

For help from a human, contact us at support@bobsweep.com or 1-888-549-8847.

Our business hours are Monday – Friday, 9 a.m. – 5 p.m. PT.​

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