Support / Junior / Trouble Messages

Trouble Messages

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Oops! I feel there's something funny going on with my ________.

When Junior is experiencing some difficulty, he will notify you by displaying on his screen “Oops! I feel there’s something funny going on with my:” along with the name of the part having an issue.

If after attempting the suggested solutions Junior’s problem persists, you may want to perform a home checkup test on him. You may also contact our customer care center at 1-888-549-8847 or support@bobsweep.com. Our business hours are Monday – Friday 9 am – 5 pm, PST.

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Edge Sensors

The edge sensors are blocked or dirty. Junior’s four, oval-shaped edge sensors are located on his underside, near his bumper.

What to do:

1. Clean the sensors using a clean, dry cloth or compressed air.

2. If Junior is continually having trouble with his edge sensors while working on dark colored carpeting, you may need to deactivate them.


To deactivate Junior’s edge sensors:

1. Hold down the CHECKUP button on Junior’s cover. The 4 bars above CHECKUP will then flash on Junior’s screen.

2. After the bars flash 7 times and remain still, release the CHECKUP button.

Caution: When you deactivate the edge sensors, Junior will not detect stairs or sharp drops.

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Touch Sensors

There is a small piece of debris trapped underneath Junior’s bumper that is interfering with his touch sensors.

What to do:

1. Slowly and carefully tap on Junior’s bumper to force the obstacle out.

2. Use compressed air to clear out dust and debris trapped underneath the bumper.

3. Press the corner ends of the bumper until you hear a tiny “click” sound. If the bumper is not clicking on its ends, the touch sensors may need to be replaced.