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Support / Dustin / Hard Reset

Hard Reset

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To erase all of the information stored on Dustin, you can perform a Hard Reset. This will erase all user data, including maps, cleaning schedules, cleaning history, and any other customized cleaning data.

1. Remove Dustin from his charging station and ensure he’s powered ON.

2. The hard reset is embedded in Dustin as a Step in his Home Checkup system. To put Dustin in Checkup mode press and hold the “GO” “CHARGE” and “WI-FI” for a few seconds until the bot says: “Home Checkup Mode Activated”. Dustin is now in Checkup mode. In this mode, Dustin's LiDAR sensor rotates.

3. Do not perform a complete home checkup test. Instead, press the Wi-Fi button 6 times until you hear "Reset Device" and then press Play.

4. Dustin's data is now erased. Wait a minute or so as Dustin goes through erasing the data and rebooting himself. Once Dustin’s rebooted and the screen lights up again, the hard reset is complete.

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