Support / Bob Standard / Error Codes

Error Codes

What You Need: (click to shop)

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Cleaning Tool

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Flat-Head Screwdriver

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Bob's Error Codes

When Bob faces an uncomfortable situation, he will notify you by displaying ERROR and a number on his screen. Each number corresponds to a certain issue Bob is having.

If Bob’s problem persists after attempting the suggested solutions, you may want to perform a home checkup test. You may also contact our customer care center at 1-888-549-8847 or support@bobsweep.com. Our business hours are Monday – Friday 9 am – 5 pm, PST.

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Error Code 00: Left Wheel

What to do:
- Start by checking the wheel for jamming. Use the cleaning tool or compressed air to remove any debris that may be jamming the wheel. If this does not solve the problem and Bob still displays Error Code 00, run a checkup test and see how the wheel performs

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Error Code 01: Right Wheel

What to do:
- Start by checking the wheel for jamming. Use the cleaning tool or compressed air to remove any debris that may be jamming the wheel. If this does not solve the problem and Bob still displays Error Code 01, run a checkup test and see how the wheel performs

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Error Code 02: Main Brush

What to do:
- Remove the main brush using a flat head screwdriver, and clean it thoroughly from end to end. You may use a pair of scissors to cut hair or thread wrapped around the brush, or a pair of tweezers to remove congestion from the notches where the brush is held. If Bob displays Error Code 02 while cleaning on a shag carpet or rug, you may remove his brush and allow him to vacuum without it.

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Error Code 03: Front Wheel

What to do:
- Use the cleaning tool or compressed air to remove debris congesting the front wheel. If the congestion is not removable from the outside, detach the front wheel and remove the obstruction. If Bob’s front wheel is clean and spinning freely, his front wheel sensor may need to be replaced.

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