Support / Bob Standard / Error Codes

Error Codes

Bob's Error Codes

When Bob faces an uncomfortable situation, he will notify you by displaying ERROR and a number on his screen. Each number corresponds to a certain issue Bob is having.

If Bob’s problem persists after attempting the suggested solutions, you may want to perform a home checkup test. You may also contact our customer care center at 1-888-549-8847 or support@bobsweep.com. Our business hours are Monday – Friday 9 am – 5 pm, PST.

Error Code 00: Left Wheel

What to do:
- Start by checking the wheel for jamming. Use the cleaning tool or compressed air to remove any debris that may be jamming the wheel. If this does not solve the problem and Bob still displays Error Code 00, run a checkup test and see how the wheel performs

Error Code 01: Right Wheel

What to do:
- Start by checking the wheel for jamming. Use the cleaning tool or compressed air to remove any debris that may be jamming the wheel. If this does not solve the problem and Bob still displays Error Code 01, run a checkup test and see how the wheel performs

Error Code 02: Main Brush

What to do:
- Remove the main brush using a flat head screwdriver, and clean it thoroughly from end to end. You may use a pair of scissors to cut hair or thread wrapped around the brush, or a pair of tweezers to remove congestion from the notches where the brush is held. If Bob displays Error Code 02 while cleaning on a shag carpet or rug, you may remove his brush and allow him to vacuum without it.

Error Code 03: Front Wheel

What to do:
- Use the cleaning tool or compressed air to remove debris congesting the front wheel. If the congestion is not removable from the outside, detach the front wheel and remove the obstruction. If Bob’s front wheel is clean and spinning freely, his front wheel sensor may need to be replaced.

Error Code 04: Edge Sensors

What to do:
- Wipe the sensors using a clean cloth, or dust them using compressed air. If Bob displays Error Code 04 while working on dark-colored carpet or patterned flooring, you may need to blindfold him.

Error Code 05: Wall Sensors

What to do:
- Use a clean, damp cloth to wipe away any debris from the strip on Bob's bumper. Gently tap the bumper or use compressed air to clear it of debris. If the issue persists, try running a checkup test.

Error Code 06: Touch Sensors

What to do:
- Gently tap the bumper or use compressed air to clear it of debris. Press each end of the bumper separately until you hear a tiny "click." If the bumper is not clicking on its ends, Bob’s touch sensors may need to be replaced.

Error Code 07: Main Brush Installation

What to do:
- Use a flat head screwdriver to remove the main brush and clean the ends. You may use a pair of tweezers to remove congestion from the notches where the main brush is held. Make sure the brush’s square end fits securely in the corresponding square notch in the main brush compartment.

Error Code 08: Dustbin

What to do:
- Remove Bob’s dustbin and empty it. Turn the dustbin around and gently wipe the two metal connectors on its bottom with a dry cloth. If the two metal connectors seem damaged, they may need to be replaced. Lastly, clean the metal contact points inside Bob where the dustbin is inserted.

Error Code 09: Mainboard

What to do:
- Do a mainboard reset by flipping Bob's power switch OFF and plugging the adapter from his station into the inlet above his power switch. Allow Bob to charge for at least 2 hours before asking him to clean again. If Bob is still displaying Error Code 09, send a short explanation to support@bobsweep. com, and leave the rest to us!

Error Code 10: Power System

If Bob stops working and displays Error Code 10, or displays the Error Code while on his charging station, his battery may be below the threshold needed to properly function.

What to do:
- Remove him from the station and check his battery connection. Open the battery compartment and unplug the battery. Wait 30 seconds, then reinstall the battery.
- Plug the charging adapter directly into the inlet above his power switch. Let him charge with his adapter overnight.

If Bob is still displaying Error Code 10, he may need a replacement part. Contact support@bobsweep.com for further assistance.

What You Need: (click to shop)

Bob-Pro-Side-Brush.jpg

Cleaning Tool

Bob-Pro-Side-Brush.jpg

Flat-Head Screwdriver

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For help from a human, contact us at support@bobsweep.com or 1-888-549-8847.

Our business hours are Monday – Friday, 9 a.m. – 5 p.m. PT.​

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