What You Need: (click to shop)
Power Adapter
Charging Station
Home Checkup System
If Bob is not performing as well as he should, you can diagnose the problem with a simple home checkup test. If Bob fails any part of the checkup test, he may need a replacement part. In this case, please call our customer care center at 1-888-549-8847 for toll-free support in the US and Canada, or email us at support@bobsweep.com. Our hours are Monday – Friday 9 am – 5 pm, PST.
To put Bob in checkup mode:
1. Flip Bob's power switch OFF and place him on a light-colored surface.
2. While holding down the CLEANING MODE button on Bob’s cover, flip Bob’s power switch ON.
3. Bob will chirp three times to let you know he is now in checkup mode. The screen will show a word or a number sign. You may release the CLEANING MODE button. Do not press any additional buttons.
Step 1: Edge Sensors
- You should see AUTO, TIME, SPOT, and UV lit on Bob’s screen.
- If all four lights do not turn on, flip Bob over and wipe his edge sensors with a clean cloth. See if all four lights turn on now.
- Lift Bob about 6 inches (15 cm) off the ground. You should see the four lights turn off.
- Place Bob back on the floor and move on to the next step without pressing any additional buttons.
Step 2: Wall Sensors
- Use a thick, flat, and white surface to imitate a wall in front of Bob. Drag the imitation wall from the left side of Bob's bumper around to the right side.
- The first battery bar, second battery bar, third battery bar, DIRTY, and ERROR should light up one-by-one as you do this.
