Support / Bob Pro / Troubleshooting

Troubleshooting

What You Need: (click to shop)

Bob-Pro-Side-Brush.jpg

Phillips Head Screwdriver

Bob-Pro-Side-Brush.jpg

Bob-Pro-Side-Brush.jpg

Bob-Pro-Side-Brush.jpg

Bob-Pro-Side-Brush.jpg

2 Red Light Flashes: Left Wheel

When Bob encounters an issue, he communicates it through a series of red light flashes. He will beep once, flash a set number of times, pause, and then beep again before restarting the cycle.

​If Bob’s problems persist, please contact our customer care center at 1-888-549-8847 or support@bobsweep.com. Our hours are Monday – Friday, 9 a.m. – 5 p.m. Pacific Standard Time.

If Bob stops working, beeps once, and flashes a red light twice, then his left wheel may be congested.

What to do:
- Use the cleaning tool or compressed air to remove any dust or debris that may be jamming the left wheel.

side-brush-1-pethair.png
05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png

3 Red Light Flashes: Right Wheel

If Bob stops working, beeps once, and flashes a red light three times, then his right wheel may be congested.

What to do:
- Use the cleaning tool or compressed air to remove any dust or debris that may be jamming the left wheel.

05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png

4 Red Light Flashes: Wheel Sensors

If Bob stops working, beeps once, and flashes a red light four times, then his wheel sensors may be off the floor.

​What to do:
- Make sure Bob's wheels are not suspended in the air and can reach the floor evenly.

05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png

5 Red Light Flashes: Front Wheel

If Bob stops working, beeps once, and flashes a red light five times, then his front wheel may be congested.

​What to do:
- Gently grip Bob's front wheel with your hand. Pull it up. Use a screwdriver for leverage if needed.
- Remove and clean the smaller wheel on Bob's front wheel. Ensure the wheel spins freely when holding the ends of its metal bar.
- Open the front wheel to clean its inner parts.

05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png

6 Red Light Flashes: Edge Sensors

If Bob stops working, beeps once, and flashes a red light six times, then his edge sensors may be dirty.

​What to do:
- Bob's oval-shaped edge sensors are located on his underside, near his bumper. Clean the sensors using compressed air or a clean cloth lightly dampened with water or alcohol, as needed.
- Cover Bob's edge sensors if he is cleaning a dark carpet.

05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png
05-01-dustbin-slidingout.png

7 Red Light Flashes: Low Battery

If Bob stops working, beeps once, and flashes a red light seven times, then his battery power is below 2%.

​What to do:
- Place Bob on his charging station and allow him to charge overnight.

05-01-dustbin-slidingout.png