Support / Bob PetHair / Checkup Test

Checkup Test

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Home Checkup System

If Bob is not performing as well as he should, you can diagnose the problem with a simple home checkup test. If Bob fails any part of the checkup test, he may need a replacement part. In this case, please call our customer care center at 1-888-549-8847 for toll-free support in the US and Canada, or email us at support@bobsweep.com. Our hours are Monday – Friday 9 am – 5 pm, PST.

To put Bob in checkup mode:

1. Flip Bob's power switch OFF and place him on a light-colored surface.

2. While holding down the UV button on Bob’s cover, flip Bob’s power switch ON.

3. Bob will chirp three times to let you know he is now in checkup mode. You may release the UV button. Do not press any additional buttons.

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Step 1: Edge Sensors

- You should see DIRT, MIN. CLEANING, CAPACITY, and CHARGING lit on Bob's screen.
- If all four lights do not turn on, flip Bob over and clean his edge sensors. See if all four lights turn on now.
- Lift Bob about 6 inches (15 cm) off the ground. You should see the 4 lights turn off. Place Bob back on the floor.

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Step 2: Wall Sensors

- Use a thick, flat, and white surface to imitate a wall in front of Bob. Drag the imitation wall from the left side of Bob's bumper around to the right side.
- UV, AUTO, SPOT, WALL FOLLOW, and DOCK will light up one-by-one during this.

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Step 3: Charging Station

- Press Bob’s UV button once. The screen will go blank.
- Place Bob about 5 inches (18 cm) away from his charging station with the middle of his bumper directly facing the sensor on top of his station. Bob’s screen should display the number 77.
- If you see a different number, make sure that Bob’s bumper is perfectly aligned with the sensor on top of his station.
- If Bob still does not display 77, clean the window on the charging station and the small hole in the center of Bob's bumper.

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