Home Checkup System
If Bob is not performing as well as he should, you can diagnose the problem with a simple home checkup test. If Bob fails any part of the checkup test, he may need a replacement part. In this case, please call our customer care center at 1-888-549-8847, or email us at support@bobsweep.com. Our hours are Monday – Friday 9 am – 5 pm, PST.
To put Bob in checkup mode:
Press and hold the “GO” “CHARGE” and “WI-FI” buttons simultaneously for a few seconds until the bot says: “Home Checkup Mode Activated”. In this mode, Bob’s LiDAR sensor rotates.
To exit the Checkup mode:
Press the “GO” “CHARGE” and “WI-FI” buttons together again. You’ll hear “Exiting Home Checkup Mode” and Bob’s LiDAR sensor stops rotating.
During Checkup test, if Bob’s left idle for more than a minute, he’ll automatically exit the Home Checkup Test.
Step 1: Battery
1. As Bob enters Checkup mode, you will hear: “Home Checkup Mode Activated”, “Battery”. Press the GO button and “Begin Test”.
2. The screen indicators start flashing. The number of the indicators flashing corresponds to the amount of charge Bob’s battery is holding:
- If all 5 indicators are flashing, Bob’s capacity is 100% and fully charged.
- If less than 5 indicators are flashing, Bob may not be fully charged. Allow Bob to charge fully, then repeat this step.
- If Bob is fully charged, but indicators are not flashing, Bob’s battery needs a replacement.
3. Press the GO button and “Stop Test”, then move on to the next step.
Step 2: Edge and Wall Sensors
1. Press the WiFi button until you hear “Edge and Wall Sensors”. Then press the GO button and “Begin Test”.
2. To test the Edge Sensors, lift Bob up about a foot from the ground (pay attention to make sure the edge sensors are not accidentally covered by your fingers. It’s also recommended to remove Bob’s side brushes to ensure the edge sensors are not obstructed).
3. GO, SOUND, and TROUBLE indicators light up on the screen, each corresponding with one of Bob’s edge sensors from right to left. You’ll also hear Bob beeping on this stage.
4. To test the Wall Sensors, place Bob on a flat surface, then drag a thick white piece of paper or a roll of paper towel in front of Bob’s bumper from right to left. The GO, SOUND, and TROUBLE indicators light up on the screen, each corresponding with one of Bob’s edge sensors from right to left. You’ll also hear Bob beeping confirming activation of each sensor.
5. Press the GO button and “Stop Test”, then move on to the next step.
Step 3: Charging Station
1. Press the WiFi button until you hear “Charging Station”.
2. Place Bob 1–1.5ft in front of the plugged in charging station with his bumper facing the station.
3. Press GO, and Bob will start to rotate counterclockwise. As Bob starts to rotate and as the charging station and Bob’s sensors successfully communicate, the Battery, GO, Trouble, and WiFi indicators flash in order and Bob beeps upon each detection.
4. Press the GO button and “Stop Test”, then move on to the next step.
Step 4: Bumpers and WiFi
1. Press the WiFi button until you hear “Bumpers and WiFi”. Press GO to “Begin Test”.
2. The WiFi indicator should light up confirming that Bob’s WiFi module is in good working condition.
3. To test Bob’s Bumper, place Bob on a flat surface, then slowly press the right, center and left side of Bob’s bumper.
4. The GO, GO+TROUBLE, and TROUBLE indicators light up on the screen, each corresponding with the bumper’s touch sensors from right to left. You’ll also hear Bob confirming activation of each sensor by beeping.
5. To test LiDAR’s mini-bumper, slowly press the LiDAR’s mini-bumper. The SOUND indicator will light up on the screen, you’ll also hear Bob confirming activation of LiDAR mini-bumper by beeping.
6. Press the GO button and “Stop Test”, then move on to the next step.
Step 5: Motors (Wheels, Main and Side Brushes, and Vacuum)
1. Press the WiFi button until you hear “Motors”.
2. Lift Bob off the floor and hold him tight to secure his position, then press GO to “Begin Test”.
3. The vacuum motor pulses and blows air from the back of the dustbin, then stops.
4. Left and right wheels, and main and side brushes should start rotating, confirming the motors are in good working condition.
5. Press the GO button and “Stop Test”, then move on to the next step.
Step 6 - LiDAR and Charging
1. Press the WiFi button until you hear “LiDAR and Charging”.
2. Place Bob back on a flat surface, and press GO to “Begin Test”.
3. Place Bob against a white wall and rotate him with your hand. The SOUND indicator flashes as the LiDAR’s sensors detect the object.
4. Place Bob on his plugged in charging station. All indicators will light up to confirm successful charging and contact.
5. Press the GO button and “Stop Test”, then move on to the next step.
Step 7 - Reset Device
1. Press the WiFi button again until you hear “Reset Device”.
Note that this is a hard reset of all of Bob’s data, and will erase any information stored on the device. This includes all existing Map data, Scheduling data, and customized cleaning data. To avoid accidental erasing of Bob’s data, use this step in isolation only.
2. Do not press GO and watch the Hard Reset | Bob PetHair SLAM video for more information.
The Home Checkup Test is now complete! To exit Checkup mode, press the “GO” “CHARGE” and “WI-FI” buttons together again. You’ll hear “Exiting Home Checkup Mode” and Bob’s LiDAR sensor stops rotating.
If Bob completes the checkup test without any issues, then his internal parts are working properly!
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