Support / bObi Pet / Error Codes

Error Codes

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Remote

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When bObi faces an uncomfortable situation, she stops and displays Er and a two-digit number on her remote. Each number corresponds to a certain issue bObi is having.

If after attempting the suggested solutions bObi's problem persists, you may want to perform a home checkup test on her. You may also contact our customer care center at 1-888-549-8847 or support@bobsweep.com. Our business hours are Monday – Friday, 9 a.m. – 5 p.m. PT.

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Error Code 01 (Er 01): Edge Sensors

bObi’s four, oval-shaped edge sensors are located on her underside, near her bumper.

What to do:
- Clean the sensors using a clean, dry cloth or compressed air.
- If bObi displays Error Code 01 while working on dark-colored or patterned flooring, you may need to blindfold her.

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Error Code 02 (Er 02): Brushes

What to do:
- Remove bObi’s main and side brushes, and clean them thoroughly from end to end. You may use