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When bObi faces an uncomfortable situation, she stops and displays Er and a two-digit number on her remote. Each number corresponds to a certain issue bObi is having.
If after attempting the suggested solutions bObi's problem persists, you may want to perform a home checkup test on her. You may also contact our customer care center at 1-888-549-8847 or email@example.com. Our business hours are Monday – Friday, 9 a.m. – 5 p.m. PT.
Error Code 01 (Er 01): Edge Sensors
bObi’s four, oval-shaped edge sensors are located on her underside, near her bumper.
What to do:
- Clean the sensors using a clean, dry cloth or compressed air.
- If bObi displays Error Code 01 while working on dark-colored or patterned flooring, you may need to blindfold her.
Error Code 02 (Er 02): Brushes
What to do:
- Remove bObi’s main and side brushes, and clean them thoroughly from end to end. You may use a pair of scissors to cut hair or thread wrapped around bObi’s brushes, or a pair of tweezers to remove congestion from the ends of the brushes.
- If bObi displays Error Code 02 while cleaning on a shag carpet or rug, you may remove her main brushes and allow her to clean without them, but she will not clean as effectively.