Support / Bob PetHair Plus / Trouble Messages

Trouble Messages


When Bob experiences some difficulty, he displays on his screen “Oops! I feel there’s something funny going on with my:” along with the name of the part having an issue.

If Bob’s problem persists after attempting the suggested solutions, you may want to perform a home checkup test. You may also contact our customer care center at 1-888-549-8847 or Our business hours are Monday – Friday 9 am – 5 pm, PST.

Edge Sensors

Bob’s four, oval-shaped edge sensors are located on his underside, near his bumper.

1. Clean the sensors using a clean, dry cloth or compressed air. If Bob is continually having trouble with his edge sensors while working on dark-colored or patterned carpeting, you may need to deactivate them.

2. To deactivate Bob's edge sensors:​

3. Hold down the CHECKUP button on Bob’s cover. The 4 bars above “Check Up” will begin to flash on Bob’s screen. After the bars flash 7 times and remain still, release the CHECKUP button.

Touch Sensors

1. Gently tap on Bob’s bumper to clear out any obstructions.

2. Use compressed air to clear out dust and debris trapped inside the bumper.

3. Press on both ends of the bumper until you hear a tiny “click.” If the bumper is not clicking on its ends, the touch sensors may need to be replaced.

Wall Sensors

1. Use a clean, damp cloth to wipe away any debris from the strip on Bob’s bumper.

2. Gently tap on the bumper and use compressed air to clear it of debris.

Left Wheel

1. Use the cleaning tool or compressed air to remove any dust or debris that may be jamming the left wheel.

2. If that does not solve the problem, run a checkup test and see how the wheel performs.

Right Wheel

1. Use the cleaning tool or compressed air to remove any dust or debris that may be jamming the right wheel.

2. If this does not solve the problem, run a checkup test and see how the wheel performs.

Main Brush

Bob’s main brush is not designed to clean shag carpet or rugs with long fibers or fringes. You may remove Bob’s main brush and allow him to vacuum without it, but he will not clean as effectively.

1. Remove the main brush using a flat head screwdriver, and clean it thoroughly from end to end.

2. You may use a pair of scissors to cut hair or thread wrapped around Bob’s brush, or a pair of tweezers to remove congestion from the notches where the main brush is held.


1. Remove Bob’s dustbin and empty it.

2. Gently wipe the two metal connectors on the bottom of the dustbin with a dry cloth. If the two metal connectors seem damaged, they may need to be replaced.

3. Lastly, clean the metal contact points inside Bob where the dustbin is inserted.

Power System

If Bob stops working and displays this message, or if he displays this message while on his charging station, his battery may be below the threshold needed to properly function.

1. Make sure Bob is OFF. Open Bob’s battery compartment and unplug the battery. Wait 30 seconds, then reinstall the battery.

2. Plug the charging adapter directly into the inlet above his power switch. Let him charge with his adapter overnight while his switch is still in OFF.

3. If connecting the charging adapter to Bob fails to wake him, he likely needs a new one.

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Still need help? We’re always eager to chat!


For help from a human, contact us at or 1-888-549-8847.

Our business hours are Monday – Friday, 9 a.m. – 5 p.m. PT.​


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